Shanghai Zitang Packaging & Printing Inc. has developed a wide range of bags & boxes for corporate organizations and retail stores. Our exclusive range of products hopes to make your business more successful.

Frequently Asked Questions:

What is your enquiry procedure?
An enquiry may be submitted to us by filling out the “Online Service” form on our website.  You can also send an email to salesa@Zitang.com.cn or call us at 86-21-66524401. We will then send you a quotation by fax or email. If you are satisfied with our prices, feel free to request a catalogue as well as bag or box samples which we have made for our previous customers.

What is your order procedure?
If you would like to go ahead with an order, send your official “Purchase Order” detailing your exact requirements. In turn, we will send you our “Sales Order/Invoice”. After your detailed order agreement, simply sign and fax back to us. At that time, we will also need your artwork if printing is required. (Please see below for file types accepted). Upon approval of your artwork, we require a 30% advance payment.

What are your payment terms?
First, prepay 30% of the total amount.  The remainder is to be paid after giving a copy of the Bill of Lading.  We will later give you the Bill of Lading original.

What is your lead time?
Our standard lead-time is 8-10 weeks from the date of your order and with the approval of your artwork. If you require your goods within 4-6 weeks, there will be an extra charge for express delivery.

Is there any rush charges?

A rush charge is only applicable for urgent/express orders. This will be stated on our quotation.

Do we get to see a proof? 

The proof of your design will be sent to you by e-mail for your approval. Your approval of the proof will constitute your acceptance of all the terms and conditions within your order. Any delays on approval of proofs will subsequently delay shipments accordingly. If you have ordered a mock sample, our “Sample Approval Sheet” must be filled out and sent back to us by fax or post.

What are your screen/plates/film/die-cut charges?
There is a one-time charge for screen/plates/film and/or die-cuts. This charge does not need to be paid for repeat orders if there are no amendments to the artwork. The plates are charged per size as a different plate will need to be made for each die-cut size. If printing is required inside the bag or the box, there will be another plate charge.

Can we specify certain pantone codes?
You may specify certain pantone codes for the color of bags or boxes and the printing. Colors are matched as close as possible based on Pantone colors. Exact color matching is not guaranteed, but we will try our best to match your requirements. The rope handle will be the closest match available.

Do you do embroidery?
We do embroidery on cotton bags and on handmade paper bags & boxes. Special embroidery, which may differ from normal screen-printing embroidery costs, will depend on the style and how many colors/stitches you require.  Both are subject to the quantity of your order.

How do we submit our artwork?
All prices are based on camera-ready artwork.  All artwork not submitted to size will be either enlarged or reduced to fit the maximum imprint size, unless otherwise stated by the customer. If artwork requires typesetting or touch ups, we reserve the right to modify the artwork and charge accordingly. Zitang is not responsible for the quality of the product unless the artwork is camera ready.

Please contact Zitang if you have any questions for specifications on submitting artwork on CD or by email attachments.

Artwork and File Types for Personalization:

Zitang operates PC or Mac format software and can accept the following file types:
EPS: Text as curves PSD: PhotoShop or +
AI: Adobe Illustrator, JPEG, and PDF: High resolution
Please remember to export text as curves or embed any used fonts. Artwork should be saved at 300dpi

What is your procedure for when finished product is ready?
When your finished product is ready to be delivered, we will contact you with the exact amount of boxes to be delivered. Then we will telephone you and arrange a convenient date to deliver our goods to you.

How do you package the goods?

We package your finished product in sturdy and durable cardboard boxes.  Some of our products can fit into just one box depending on the quantity and size of the production.

What are your cancellation procedures?
Cancellations must be made in writing and received at Zitang within 48 hours after the final contract was placed. Phone cancellations are not acceptable. For cancellation of a sample order, Zitang will accept the cancellation only if the goods have not been already shipped and no imprinted screen have been made.